Refund & Return Policy
Last Updated: June 2026
Company: Locyop (Longchuang Youpin Household Products Co., Ltd.)
Overview
As a B2B wholesale manufacturer, our refund and return policy is designed to protect both our buyers and our factory. Please read carefully before placing your order.
Sample Orders
- Sample orders are non-refundable once shipped
- Sample cost ($9.7–$16.4) is deductible from your first bulk order
- If the sample arrives damaged by shipping, we will send a replacement free of charge with photo evidence
Bulk Orders — Defective Products
We take quality seriously. If defective products are received:
- Claims must be submitted within 7 days of receiving goods
- Provide clear photos/videos showing the defect
- Defective rate under 3% — we send free replacement units in next order
- Defective rate over 3% — we offer partial refund or full replacement shipment
Non-Returnable Situations
We cannot accept returns for:
- Correctly manufactured products that match the approved sample
- Products damaged due to improper use or storage
- Custom/OEM orders with buyer-specified designs
- Orders where quality inspection was declined by the buyer
Cancellation Policy
- Orders cancelled before production starts — full refund of deposit
- Orders cancelled during production — deposit is non-refundable
- Orders cancelled after shipment — no refund
Quality Guarantee
All our products are:
- ✅ Inspected before shipment
- ✅ SGS certified
- ✅ US Patent-protected design (D878,067)
- ✅ Tested to hold up to 600 LBS to 1000 LBS load capacity
We recommend buyers arrange a third-party inspection (SGS, BV, Intertek) before shipment for large orders.
How to File a Claim
- Email: sales@collapsiblestools.com
- WhatsApp: +86 19025764986
- Include: Order number, photos/video, description of issue
- We respond within 24 business hours
Contact Us
Locyop — Longchuang Youpin Household Products Co., Ltd.
Yiwu City, Zhejiang Province, China 322000
Email: sales@collapsiblestools.com
WhatsApp: +86 19025764986